WILLIAM SONOMA - ENTERPRISE SOFTWARE DESIGN
MY ROLE AND IMPACT
End-to-End Ownership
I led UX for Photon across discovery, design, and delivery, partnering daily with a distributed engineering team in India and the Williams-Sonoma merchandiser business group. By converting a fragmented legacy workflow into a unified, role-based platform, we cut creation time and established the brand’s first enterprise business software.
I led UX for Photon across discovery, design, and delivery, partnering daily with a distributed engineering team in India and the Williams-Sonoma merchandiser business group. By converting a fragmented legacy workflow into a unified, role-based platform, we cut creation time and established the brand’s first enterprise business software.
Leadership Spotlight
Role - Lead UX Designer, cross-site team of 35 (US + India)
Key Actions - led user research with merchandisers, contributed to sprint reviews with offshore engineers, translated legacy-tool playbook into modern workflows, balanced scope with Photon director and WS IT.
Outcome - delivered a unified, research-backed platform adopted across nine brands.
Role - Lead UX Designer, cross-site team of 35 (US + India)
Key Actions - led user research with merchandisers, contributed to sprint reviews with offshore engineers, translated legacy-tool playbook into modern workflows, balanced scope with Photon director and WS IT.
Outcome - delivered a unified, research-backed platform adopted across nine brands.
FINAL DRAWING TO UPDATE SCREEN FOR MANAGE VIEWS
FINAL SCREEN:
TESTIMONIAL:
I worked with Irene as we handed off a complex enterprise project to Photon for implementation. I had overseen the UX work internally prior to the engagement, and she took over the leadership of the UX component of the work. What I was most happy about in working with Irene was that she is not afraid to ask questions, and was eager to learn about the problem space, in all its complexity. Most of our work together was knowledge transfer, but she also had a clear design vision, collaborated well, and was enjoyable and fun to work with.
UX Manager at Williams-Sonoma, Inc. On March 26, 2020
MANAGE VIEW SCREENS
UPDATED INTERACTION SCREENS FOR MANAGE VIEWS:
Research Partnership - Conducted on-site and remote interviews with top merchandisers to map current pain points.
Cross-Functional Alignment - Co-authored user-story backlog with a business analyst to translate vague requirements into actionable sprint goals.
Global Agile Collaboration - Participated in daily stand-ups with the India dev squad, unblocking issues and presenting ahead-of-sprint prototypes to stakeholders.
Scope & Expectation Management - Worked with Photon’s program director to reset deliverable timelines when WS IT requested features beyond the original SoW.
SCHEMATICS, SCREENS FROM CLIENT:
Adoption - rolled out to 9 brands in 6 months
Efficiency - reduced merchandise view creation time by >50 %
Collaboration